Frequent Asked Questions

How to enter the new password on Register form?

Customers may administrate their own passwords. Click in the Password field and Chrome will suggest and save the password in Google Account. Just in case, we suggest copying that code. Passwords can be changed after. If you have problem, please contact us.

What are DR Enterprises?

DR Enterprises Inc. is a Canadian company that was established in 2002 to supply manufacturing and commercial business. During the last few years, our company has grown with new suppliers and more collaborators to assist you better. We suggest you access About Us to get more information.

What products does DR Enterprises sell?

Currently, we supply on the following lines of products: Chemicals, Janitorial, Health & Safety, Office Supplies, Packaging, Paper, Recycling & Garbage, and Restaurant Supplies.

Does DR Enterprises have a catalogue?

Contact us and request the catalogs you need. We will send the catalog to you by email on “pdf file”.

How can I see the product prices?

You must register your company first. Hit the icon “Login/Register” in the top right of website.

Fill out the form and hit the Register button. After receiving an email approving your registration you will be able to access all home page.

Making registration in our website we understand that you want to have a long-term commercial relationship with us. Then, you will receive DR Enterprises advertising regularly.

How can I login to the website?

In the top right of website find the icon “Login/Register”. On Login fields fill out your username and password.

How to unsubscribe DR Enterprises advertising?

You can send an email to Your account will be set as “inactive” and you no longer have access to website.

How to unsubscribe an employee that left my company?

Send an email to informing your company name and employee name. We will contact your company to have another contact name.

How to cancel my account?

You can send an email to Your account will be set as “inactive” and you no longer have access to website.

How can I place an order on DR Enterprises?

After receiving the website access approval, you can login and go to SHOP icon. Navigate through the categories, subcategories, and products. Clicking in the product image a new page will be opened bringing all product information. Choose the quantities and hit the “Add to Cart” button. You can see your order anytime clicking in My Cart logo just on the top right of website page.

What is an SDS?

SDS (Safety Data Sheet) provides information to workers and emergency personnel with the proper procedures for handling or working with a certain substance. They contain information such as physical data, toxicity, health effects, first aid, reactivity, storage, disposal, protective equipment, and spill/leak procedures.

Does DR Enterprises deliver orders?

Depending on the customer location, we provide free shipment on GTA (Greater Toronto Area) for orders over to $ 200.00. If you are located out of GTA, contact us to know the shipment rates.

How can I return a product and get the refund?

This is our Product Return Policy:

“Products may be returned to DR Enterprises within the period of 30 days after delivering to the customer. The product must be packaged in the same package and can not be damaged for any circumstances”. After receiving it we will process the refund.”

What payment methods does DR Enterprises accept?

We accept the following payment methods: Mastercard, Visa, Direct Deposit and eTransfer.

I have a question, but it is not listed on FAQ above

We will be pleased to understand and answer your question. Access the icon Contact Us in the top of website page. You can fill out the form with describing your question, or you can call or email the question to us.